Trail Range Grid · Access
Access is granted against a record, not against a login.
Grid is an internal operations tool with no public pages. Holding a valid session is not the same thing as being allowed to see anything — access answers to a staff record, which is why a request is reviewed by a person rather than self-served.
What happens to this request
Four steps, and only the last one grants anything.
- Recorded. Sending the form writes a row in Grid. Nothing is emailed to anybody, and no notification is wired to the queue yet.
- Picked up. A member of staff claims it, which puts their name against it before any decision is taken.
- Decided. Approved or refused, by an administrator, and never by the person who asked. A refusal is recorded with its reason — a refusal without one is indistinguishable from a request that was lost.
- Provisioned. An approval is the authority to create an account, not the account. Someone still has to invite the address and create the staff record; only that step is what actually opens anything.
Partner access does not exist yet
A partner request is recorded and decided like any other, and an approval will stand — but it cannot be carried out today. Everything in Grid is protected by a rule that reads “is this an active member of staff”, so the only way to admit an outside organisation would be to give it a staff record, which would hand it every customer, order and supplier in the business. Grid refuses that rather than doing it quietly.
An address at a company domain is required. That is a check against a list of consumer mail providers, not a check that anybody works anywhere — the review step is what establishes the rest.
What is stored
Six fields, a consent record, and the decision.
The privacy policy lists these column by column, because a policy describing a schema it does not match is a defect rather than a wording preference.
A request holds your name, business email, phone number, organisation, which kind of access you asked for, and what you wrote. It also holds the moment you ticked the box and which revision of the Terms of Use and Privacy Policy you were shown. Once it is decided it holds who decided, when, and — for a refusal — why.
It is readable inside Grid by Trail Range staff and by nobody else, including you: the request table grants the public website permission to write a request and no permission to read one. See the Privacy Policy for retention, rights and the planned use of machine learning, and the Terms of Use for the terms this submission is made under.