Trail Range Partner & Customer Portal · Two sign-in addresses

What you send us, and what we send you, in one place.

Trade customers place orders and follow their own. Suppliers and co-manufacturers see the purchase orders Trail Range has issued to them and acknowledge, amend or decline each one. Each audience has its own sign-in address — customers.trailrangebrands.com for trade customers, partners.trailrangebrands.com for suppliers — and both sign in to an account a member of Trail Range staff approved by hand.

Request portal access Sign in as a trade customer Sign in as a supplier

Who it is for

Two audiences, each shown their own side of the relationship.

An account belongs to a person at a named organization and can see only what that organization sent or was sent. There is no shared view, no directory of anybody else, and no way to reach another organization's records from inside it.

If you buy from Trail Range

You are a trade customer — a distributor, retailer, dogcare operator or professional account.

Place an order. The lines you want, your own reference for it, and the date you would like it delivered.
Watch what happens to it. An order you send is a request until Trail Range accepts it. The portal shows which of those it is, and the order number it was raised as once it has been.
See your own history. Everything your organization has sent, newest first, with what happened to each one.

Request customer access

If you supply Trail Range

You are a supplier or co-manufacturer. A purchase order is issued by Trail Range to you, never raised by you against Trail Range.

See what has been issued to you. Every purchase order Trail Range has sent your organization, with what is on it and when it is wanted.
Answer it. Confirm the order as issued, propose an amendment to it, or tell Trail Range you cannot supply it.
Know where your answer stands. An acknowledgment is read and accepted by a person; until it is, the order stands as it was issued.

Request supplier access

Getting in

Access is asked for and granted by a named person. That is the design, not a queue nobody has automated.

There is no public sign-up. The sign-in page will not create an account for an address nobody has approved, and it answers the same way whether an address has an account or not — otherwise the login form becomes a way to test which organizations Trail Range trades with.

Ask. The access request records who you are, which organization you are asking on behalf of, which side of the relationship you are on, and what you need it for.
A person reads it. A member of Trail Range staff picks the request up, which puts their name against it, and then approves or refuses it. A refusal is recorded with its reason.
An approval is not yet an account. Somebody still has to attach your address to the contact record your organization already has on file. Only that step opens anything, and it is a separate act from the decision.
Then sign in, at your own door. Trade customers sign in at customers.trailrangebrands.com, suppliers and co-manufacturers at partners.trailrangebrands.com. The portal emails a one-time link to the approved address; there is no password to choose, forget or reuse.

Nobody is paged when a request arrives. It is read when the review queue is next worked through, and no response time is published here — a promise of one that went unmet would be worse than this sentence. If it matters that somebody sees it soon, tell the person you already deal with at Trail Range.

Request portal access See who Trail Range works with

Two systems, three addresses

The portal is not Trail Range Grid, and a portal account will never open one.

They are separate applications on separate addresses, built for people on opposite sides of the same relationship. The portal itself answers on two — one for each audience it serves. The names are similar enough that all of this is worth stating outright.

Trail Range Grid

Internal operations platform · Trail Range staff only

grid.trailrangebrands.com
Specifications, suppliers, lots and quality records
Where purchase orders are raised and issued
Every customer, order and supplier in the business

One direction

Partner & Customer Portal

Outside Trail Range · trade customers and suppliers

customers.trailrangebrands.com for trade customers
partners.trailrangebrands.com for suppliers
Orders you placed, and where each one got to
Purchase orders issued to you, and your answers to them
Nothing belonging to any other organization

Why they are separate: every rule inside Grid asks one question — is this an active member of Trail Range staff — which is the right question for an internal tool and the wrong one for anybody else. The portal is a different application writing to different tables, so an account there cannot resolve to a staff record at all. What you submit crosses into Grid for staff to decide; nothing crosses the other way, and no page of the Grid is reachable from a portal account.

What it does not do

Named rather than left out, so an absence reads as a decision.

Each of these is a reasonable thing to expect of a portal, and none of them is there today.

Invoices are not in the portal

Trail Range issues invoices outside it for the moment. They will appear here when the document system is wired to the portal and not before — an invoice missing a tax registration or a notice address looks filed and is not, and the audience most likely to file one is the audience reading this. Ask the person you deal with if you need an invoice.

Payment, returns, pricing and stock levels are elsewhere too

Paying through the portal, self-service returns, negotiating price, changing your own credit terms and looking up Trail Range’s inventory are all out of scope at present. They are listed so their absence is visibly a decision rather than something that broke.

Everything described on this page is what the portal does now. Nothing here is a statement about a product, a specification or an availability — see the product records for what is and is not documented, and the Terms of Use for the terms an access request is made under.