Trail Range · Access request
Access is granted against a record, not against a login.
Two systems take requests through this form: Trail Range Grid, the internal operations platform, and the partner and customer portal. Neither self-serves an account. Holding a valid session is not the same thing as being allowed to see anything — access answers to a record somebody created on purpose, which is why a request is reviewed by a person.
Which system your request leads to
Three kinds, and the one you choose decides what an approval would open.
- Trail Range employee. You work for Trail Range and need the internal operations platform. An approval leads to Trail Range Grid.
- Trade customer. You buy from Trail Range — distributor, retailer, dogcare operator or professional account — and want to place orders and follow your own. An approval leads to the partner and customer portal.
- Supplier or co-manufacturer. Trail Range issues purchase orders to your organization and you want to see and acknowledge them. An approval leads to the partner and customer portal.
What happens to this request
Four steps, and only the last one opens anything.
- Recorded. Sending the form writes a row into a review queue inside Trail Range Grid.
- Picked up. A member of staff claims it, which puts their name against it before any decision is taken.
- Decided. Approved or refused, by an administrator, and never by the person who asked. A refusal is recorded with its reason — a refusal without one is indistinguishable from a request that was lost.
- Provisioned. An approval is the authority to open something, not the thing itself. For an employee that means inviting the address and creating the staff record. For a customer or a supplier it means attaching the address to the contact record your organization already has on file, so that “who submitted this” stays answerable afterwards. Only that step opens anything.
You will get an email, and so will we
Pressing the button writes the request into the queue, sends you a receipt, and tells the people who work that queue that somebody is waiting.
No response time is published here on purpose. A promise nobody is accountable for keeping is worse than not making one — and if it matters that somebody sees it soon, tell whoever you already deal with at Trail Range.
An address at a company domain is required. That is a check against a list of consumer mail providers, not a check that anybody works anywhere — the review step is what establishes the rest.
What is stored
Six fields, a consent record, and the decision.
The privacy policy lists these column by column, because a policy describing a schema it does not match is a defect rather than a wording preference.
A request holds your name, business email, phone number, organization, which kind of access you asked for, and what you wrote. It also holds the moment you ticked the box and which revision of the Terms of Use and Privacy Policy you were shown. Once it is decided it holds who decided, when, and — for a refusal — why.
It is readable inside Grid by Trail Range staff and by nobody else, including you: the request table grants the public website permission to write a request and no permission to read one. See the Privacy Policy for retention, rights and the planned use of machine learning, and the Terms of Use for the terms this submission is made under.